CUSTOMER + TECHNICAL SERVICES
NEXUS SHARK is a suite of MODULAR MARINE SOLUTIONS that bring together an integrated, compatible and connected suite of products & services that include bespoke solutions and innovative technology from the world’s best brands.
Remote support for any device onboard.
Connection with field engineering & international service teams
Overview
24/7 remote access + troubleshooting
Worldwide vessel attendances
24/7 remote access + troubleshooting
Features
- 24/7 Help Desk provides end to end troubleshooting by specialists regarding ICT and technical issues.
- 24/7 Service Desk acting as the single point of contact for Nexus Shark Platform.
- Highly trained and seasoned personnel with key partnerships with all major vendors.
- Continuous improvement of Key Performance Indicators (KPI) and streamlined processes
- High level of Trouble Shooting & Fault recovering
- Orbyt Global is the formal contractor for customer relationship & product support activities for Inmarsat’s Fleet Network Manager.
- Our Team of experts can diagnose and resolve any incident remotely or by providing necessary information and planning for a successful service attendance onboard.
- Our Team consists of tiered engineers (L1, L2, L3) for handling and concluding all requests efficiently and effectively
- Significant in-house team of software engineers evolving, maintaining, and designing our full range of software and hardware solutions.
Worldwide vessel attendances
Features
- NS Field Service Team, factory-trained, certified engineers, multitasking, and up to date based on the latest regulations available to travel worldwide 24/7 to serve your needs.
- Working closely with an extensive network comprised of strategically based offices with highly skilled engineers and stock of spare parts readily available.
- Worldwide full port coverage in 4 continents with technical coordinators to enable an immediate response to service and parts needs.
- Integrated solutions and coordinate services together with continuous professional advice and consultancy that helps ships’ management more efficient and smoother.
