About Us
ORBYT GLOBAL is continuously growing and we are looking for a L1 Technical Support Engineer to become a valuable member of our Network Operations Center (NOC) team.
💶 Competitive remuneration package
❤️ Private health insurance plan
🍴 Meal vouchers
🏠 Hybrid working model
🚇 Close to Public transportation (5’ walk from Piraeus METRO station)
📖 Access to ongoing learning and training opportunities
Orbyt Global Group is a leading maritime technology company with worldwide operations, providing advanced solutions that enable smarter control, enhanced operational efficiency, and reliable connectivity. With headquarters in Piraeus and serving shipping companies globally, we facilitate reliable and efficient navigation through the digital era. Our expertise is founded on technological excellence, tailored support and a commitment to always delivering outstanding customer service in all locations.
Customer Support NOC Engineer L1
The position
The Technical Support Engineer is tasked with recording, troubleshooting, and resolving complex technical issues on a 24/7 basis. Additionally, the Engineer plays an active role in escalation processes and coordinates with various internal and external teams. By ensuring swift and effective resolution of reported cases, the team maintains a high standard of technical support and service for our customers in the maritime industry.
Responsibilities
- Deliver first-line technical support through phone and email channels.
- Diagnose and resolve issues related to software, hardware, and connectivity.
- Escalate complex cases to advanced support teams when appropriate.
- Accurately document support cases, resolutions, and follow-up actions within the ticketing system.
- Guide customers with step-by-step solutions and communicate best practices.
- Collaborate with internal departments to identify recurring issues and recommend enhancements.
- Ensure adherence to service-level agreements (SLAs) and timely issue resolution.
- Ability to work in shifts and coordinate with different shift teams.
- Contribute to the development and maintenance of knowledge base articles and internal documentation.
Requirements
- Bachelor's degree in Computer Engineering, Networks, Informatics, Telecommunications, or related fields
- Solid understanding of network protocols and technologies
- Strong analytical and problem-solving abilities
- Effective communication and team collaboration skills
- Fluent in Greek and English
- Certifications (CompTIA, MTA, ITIL, CCNA/CCNP, MTCNA, Sophos, etc) will be considered a plus
- Experience in configuring and troubleshooting network equipment is desirable